Shipping policy
Shipping & Return Policy
Last Updated: August 19, 2026
Thank you for shopping with us. We want you to have a smooth experience when ordering your shoes. Please review our shipping and return policy before placing your order.
Shipping
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Orders are typically processed within 2–5 business days after payment is received.
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Once your order has shipped, you will receive tracking information when available.
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Shipping times may vary depending on your location, shipping carrier, holidays, and other circumstances outside of our control.
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We are not responsible for delays caused by the shipping carrier.
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Please make sure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.
Returns & Exchanges
All shoe sales are final. We do not accept returns or exchanges for reasons such as sizing, fit, color preference, change of mind, or simply no longer wanting the item.
The only exception is if the shoes arrive damaged or defective.
If your shoes arrive damaged or defective:
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Contact us within 7 days of delivery.
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Include your order number and clear photos/videos showing the damage or defect.
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We will review your request and determine whether the item qualifies for a replacement or other appropriate resolution.
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Do not send an item back without receiving approval from us first.
Items that have been worn, washed, altered, or damaged after delivery may not qualify for a replacement.
Damaged Packages
If your package arrives visibly damaged, please take photos of the package and the shoes before opening or discarding any packaging. This documentation may be required when submitting a claim.
Final Sale
By placing an order, you acknowledge and agree to this no-return policy, except in cases where the shoes arrive damaged or defective.
If you have any questions about your order or believe you received a damaged item, please contact us as soon as possible.